Cancellation policy
At Myt Store, we are committed to providing a smooth and transparent shopping experience. Please read below for details regarding purchase options and your right to cancel orders.
1. Purchase Options
You can place an order through our website using the following payment methods:
Visa / MasterCard
Klarna (Pay Later / Pay in Installments)
Vipps
PayPal
Bank Transfer (for special arrangements)
All prices are displayed in NOK and include 25% VAT (merverdiavgift), unless otherwise stated.
2. Order Confirmation
After placing your order, you will receive an email confirmation. This confirms that we have received your order, but it does not signify acceptance of the purchase. The agreement is binding once you receive a shipping confirmation.
3. Right of Withdrawal (Angrerett)
According to the Norwegian Right of Withdrawal Act (Angrerettloven), you have the right to cancel your purchase within 14 days of receiving your goods.
To exercise your right:
You must notify us in writing within 14 days of receiving your item(s).
You can use the standard withdrawal form (see Forbrukertilsynet form link), or simply email us at hello@mytstore.no.
Return conditions:
The product must be unused and in its original condition and packaging.
You must return the item(s) within 14 days of sending your cancellation notice.
Return shipping costs are covered by the customer, unless the item is defective or incorrect.
Refunds will be issued within 14 days of receiving the returned item, using the original payment method.
Exceptions:
Products that deteriorate quickly, custom-made items, or sealed goods opened by the customer (e.g. hygiene products, certain decor items) may not be eligible for return.
4. Cancellation Before Shipping
If you wish to cancel an order before it has shipped, please contact us as soon as possible at hello@mytstore.no. We’ll do our best to stop the shipment and cancel the order without return needed.
5. Defective or Incorrect Items
If your product is damaged or you received the wrong item, please contact us within 7 days of delivery with photos and your order number. We’ll arrange a replacement or refund at no extra cost to you.